Shipping & Return Policy

Shipping:

• Customers are requested to provide an accurate, complete and valid address and pin code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delivery of the products, which was caused due to reasons beyond our control.

• Please note that the billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.

• Once the order is placed, you can track the order status on our website, and in case of any queries relating to the order,you can email your query to sampark@qosh.in . After the product is dispatched by us, you will receive the tracking code, with which you track the status of your purchased product.

• For international customers, the VAT/Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

• All prices are inclusive of GST.

• We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.

• Custom charges might be applicable in case of delivery outside India.

• Customers will be liable to customs chargers in such cases.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• All import tax and duty charges are borne by the clients during International Shipping.

• It takes up to 5-10 days for delivery within India and 10-30 days for International Shipping

Cancellation:

• You can cancel your order or a part of your order online within 24 hours of placing the order 

• Cancellation of order will not be accepted if the time frame given has expired. If the package has not been dispatched for delivery yet, we can accommodate your request for cancellation of the order. 

• Please note, you cannot cancel products you’ve bought during a sale.

• Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet once we’ve finished processing the cancellation.

• Your refund is estimated to be credited in the account, used for order payment, between 10-12 business days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways.

Return:

• We currently do not offer returns on any products.

• Please ensure that you carefully review all product details and specifications before making a purchase.

If you have any questions or concerns about your order, our customer support team is available to assist you at sampark@qosh.in .

Exchange:

• Exchanges are only accepted if the product is damaged, the wrong size was delivered, or the item received is not what was ordered.

• An exchange request must be filed within 24 hours of receiving the package.

• The request should include the reason for the exchange and a picture of the garment.

• The item must be in its original packaging.

• The package will be collected within 7 business days from the date the exchange request is approved.

• The exchanged product will be dispatched only after the original product is received and inspected by us.